We are investigating a bug that causes you to be signed out of the app when the app is force closed. If you'd like to remain logged in, please don't swipe up to close the window.

If you are receiving a "Failed Purchase" error, please ignore it. Your membership access is still available and this message is not a reflection of your account billing. 

If you signed up for Slate Plus on the Slate website...


1. Go to the menu in the upper left corner of the app



2. Tap LOG IN / SIGN UP


3. If you are signed in all content should be accessible and podcast will automatically play the ad-free Plus version in place of the regular one. If you are hearing ads and you are signed in, try locating the episode from the "Daily Feed" icon under the shows tab instead.




If you signed up for Slate Plus through Slate's iOS app...


When you purchase Slate Plus through the app, your subscription is tied to your Apple ID. Make sure you are logged in to the App Store on your device with the same Apple ID you used to purchase your Slate Plus subscription.


If that doesn’t resolve the issue, use the Restore link in the Slate Plus roadblock pop-up to retrieve your account from Apple.


restore


If you want to access certain membership benefits outside of the iOS app, you’ll need to associate your iOS subscription with a member account on Slate’s website. To do that, follow the instructions here.


If you are signed in all content should be accessible and podcast will automatically play the ad-free Plus version in place of the regular one. If you are hearing ads and you are signed in, try locating the episode from the "Daily Feed" icon under the shows tab instead.



Other issues?


If you were able to sign in but are still having problems accessing your Slate Plus podcast benefits, follow the instructions here.